© 2021 WKSU
Public Radio News for Northeast Ohio
Play Live Radio
Next Up:
0:00
0:00
Available On Air Stations
Community

Computer Problem Leaves 600 People Without a Flight Following the End of the RNC

photo of Cleveland Hopkins airport
KEVIN NIEDERMIER
/
WKSU

Things are running relatively smoothly at Cleveland Hopkins Airport as thousands of visitors  head home now that the Republican National Convention is over.

A computer problem caused four flights to be canceled.

About 600 passengers had to find new flights after Southwest Airlines didn't have the correct airplanes in place. 

The airport’s Interim Director Fred Szabo says other airlines tried to re-book those displaced passengers on their planes.  He says it proved difficult  since they were already nearly filled to capacity.

Szabo says security wait times were around 15 minutes because Hopkins’ management anticipated when the airport would be busiest.

"We plotted by hour how many passengers were departing and which check point they were going through and it gave us the ability to staff appropriately not only for the check points but for traffic control and the meeters and greeters here in the airport."

"The planning was exceptional," Szabo said.

An estimated 20-thousand people will fly out of Hopkins today.  He expects Saturday to be another busy day.

Szabo says the recent remodel of the airport and the addition of 20 TSA agents made the process smoother.