© 2021 WKSU
Public Radio News for Northeast Ohio
Play Live Radio
Next Up:
0:00
0:00
Available On Air Stations

Study: Consumers Frustrated with Customer Service

A survey of call centers says many consumers are not satisfied with their customer service experiences. The study suggests that low pay, high turnover of workers and strict limits on how long a representative can be on the phone with a customer contribute to poor service. NPR's David Molpus reports.

Copyright 2003 NPR