The Listener Survey Toolkit

TABLE OF CONTENTS
Overview
Why Conduct a Listener or Member Survey
Research Myths and Misconceptions
Building the Survey
Survey Methodology
Survey Questions
Processing the Data
Data Analysis and Reporting
Applying the Survey Results
Station Service and Support for the Listener Survey Toolkit
Sample Questions

Chapter 2

Research Myths and Misconceptions

A station can determine its most popular programs by counting the pledges called in during each program

Every listener letter or call counts for another 100 people

The average percentage of listeners who are members of their public radio station is 10%

A survey or Arbitron have too few responses to accurately represent the audience

Research won't tell me anything I don't already know

Every business and industry has its myths and misconceptions. Public radio is no exception. These are some of the myths and misconceptions about research that have circulated in public radio. Relying on this misinformation can be harmful to your station!