The Listener Survey Toolkit
Chapter 10
Sample Questions

TABLE OF CONTENTS
Overview
Why Conduct a Listener or Member Survey
Research Myths and Misconceptions
Building the Survey
Survey Methodology
Survey Questions
Processing the Data
Data Analysis and Reporting
Applying the Survey Results
Station Service and Support for the Listener Survey Toolkit
Sample Questions
General Radio Use

Which one radio station do you listen to most? ________

What is your second most-listened to radio station? ________

What station do you listen to most often for music? ________

Compared to a year ago, are you listening to that station:

    a.) more
    b.) about the same amount
    c.) less

What station do you listen to most often for news? _______

Compared to a year ago, are you listening to that station:

    a.) more
    b.) about the same amount
    c.) less

Do you listen to the radio while at work: Please circle one.

    a.) daily
    b.) on most days
    c.) occasionally
    d.) rarely/never

In a typical day, how many hours do you normally spend listening to radio while at work? _______

Who determines the radio station you listen to at work? Please circle one.

    a.) you
    b.) your supervisor
    c.) receptionist/secretary
    d.) another co-worker
    e.) don't listen to radio at work

Do you:

    a.) work outside of your home
    b.) work at home
    c.) or are you not currently employed

What time do you usually arrive at work in the morning? _______

What time do you usually start listening to the radio at work? _______

In a typical day, about how many hours do you listen to [your station] while you're at work? _______

Do you commute to work in your car?   ____ Yes     ____ No

About how long is your commute to work in the morning? _______

How long is your commute from work to home in the evening? _______

Do you ever listen to [your station] on the weekends?   ____ Yes     ____ No

About how many hours do you listen to [your station] on a typical Saturday? _______

What time do you usually begin listening to [your station] on Saturday? _______

About how many hours do you listen to [your station] on a typical Sunday? _______

What time do you usually begin listening to [your station] on Sunday? _______

How many hours did you listen to the radio in the past seven days? _______

How many hours did you listen to [your station] in the past seven days? _______

Hobbies/Interests

How many CDs or cassettes of music have you purchased in the last twelve months? _____

How many books have you bought in the last twelve months? _______

Do you have a computer in your home?   ____ Yes     ____ No

If yes, do you subscribe to any of the following online services?
America Online Genie Prodigy
Compuserve Other

How often do you engage in the following activities:
Very OftenFrequentlySeldomNever
Cooking
Bike Riding
Reading books
Viewing sports
Playing sports
Children's events
Theater
Attending literary readings
Lectures
Movies
Financial investing
Outdoor activities
Hearing live music
Personal improvement
Performing music
Gardening
Fitness and exercise
Other

How much time do you spend in a typical day:
Less than 1 hr 1-2 hrs 2-4 hrs 4+ hrs
Reading newspapers
Reading books
Reading magazines
Watching TV
Listening to radio

How often do you go out to hear live music at clubs and concert halls?

    Several times per week
    About once a week
    Several times per month
    About once a month
    Less than once a month
    Rarely/never

Issues

In order to better serve your interests, please indicate which of the following issues are most important for you.
Very Important Important Somewhat Important Somewhat Unimportant Unimportant Very Unimportant
Air and water quality
Domestic violence
Gay/Lesbian issues
Government spending
Quality of life issues
Waste disposal
Child abuse
Drug and alcohol issues
Race and ethnic relations
Welfare reform
Civil liberties
Education
Government cutbacks
HIV/AIDS
Other
Crime
Environment
Human rights
Unemployment

Underwriting

Have you patronized any of the businesses that underwrite (sponsor) [your station]'s programs?
Yes No Not sure

If yes, what are the names of these businesses?





How likely are you to purchase the following goods or services in the next year?

Very Likely Likely Somewhat Likely Somewhat Unlikely Unlikely Very Unlikely Own/Have already purchased
Automobile
Furniture
Audio/Video Equipment
Antiques
Major appliances
Car phone
Fax machine
Stocks/bonds
Boats (e.g. sail, power, canoe)
Infant needs/supplies
Collectible china/figurines
Service of a travel agency
Service of a fitness center
New home or custom built home
Carpeting
Home Computer
Jewelry
Services of a landscaper
Nursery items (e.g. plants)
Photography equipment
Interior design services
Swimming pool
Real Estate
Investment property

Are you in a position to make buying decisions for your company?

  ____ Yes     ____ No

Are you in a position to make philanthropic decisions for your company?

  ____ Yes     ____ No

Programming

How important are the following in your public radio listening?

Very Important Important Somewhat Important Somewhat Unimportant Unimportant Not at all important
Lack of commercials
In-depth news coverage
Intellectual stimulation
Quality programming
Program hosts
Local news
Programs not available anywhere else

How did you first discover [your station]?

    Heard about it from a friend
    Found it accidentally while tuning around the dial
    Attended a concert hosted by [your station]
    Read or heard an advertisement about the station

In a typical week, how often do you usually listen to [your station]?

    Less than once per week
    Once per week
    Several times per week
    Daily

How often do you listen to All Things Considered on [your station]? (Please check one)

    a.) Daily
    b.) On most days
    c.) Occasionally
    d.) Rarely/Never

How often do you listen to weekday morning and afternoon classical music on [your station]? (Please check one)

    a.) Daily
    b.) On most days
    c.) Occasionally
    d.) Rarely/Never

In the past six months, do you feel that classical music programming on [your station] has improved or gotten worse? (Please circle the number that best represents your opinion.)

Much Improved 1 2 3 4 5 Much Worse

Please circle a number to express your opinion of the following [your station] programs. If you have no opinion about a program, please leave the question blank.
Like Very MuchDislike Very Much
The World 12345678910
Morning Edition 12345678910
Weekday Classical Music 12345678910
Jazz 12345678910
Weekend Edition 12345678910
Car Talk 12345678910
Thistle and Shamrock 12345678910
Monitor Radio 12345678910
Marketplace 12345678910

The local news programming featured on [your station] is presented in an unbiased fashion.

Strongly Agree 1 2 3 4 5 Strongly Disagree

If you circled 4 or 5, how do you feel the news is biased?

Too conservative
Too liberal

The national news programming featured on [your station] is presented in an unbiased fashion.

Strongly Agree 1 2 3 4 5 Strongly Disagree

If you circled 4 or 5, how do you feel the news is biased?

Too conservative
Too liberal

Please rate the quality of [your station]'s overall news programming.
Poor 1 2 3 4 5 Excellent

How do you feel about the following programs. Do you

Like very much Think it's OK Dislike
Morning Edition (5 am - 9 am)
Diane Rehm (REAM) Show (9 am- 11 am)
Monitor Radio (11 am - 12 noon)
Talk of the Nation (12 noon - 2 pm)
Fresh Air with Terry Gross (2 pm - 3 pm)
All Things Considered (3 pm - 6 pm)
Marketplace (6 pm - 6:30 pm)
BBC Newsdesk (6:30 pm - 7 pm)

Do you listen to the following programs:

Rarely or never Less than once a month Once or twice a month About every week
Weekend Edition
Car Talk
Whad' Ya Know? with Michael Feldman
Prairie Home Companion with Garrison Keillor
Sound and Spirit with Ellen Kushner

Compared to a year ago, do you listen to [your station]:

    More
    About the same amount
    Less

How long have you been listening to [your station]? (In years or months) ____________

Each week, about how many hours do you usually listen to [your station]? ____________

In general, how has [your station] programming changed in the past year? Has it gotten:

    Better
    There has been little or no change
    Worse

About how many hours do you listen to [your station] during a typical weekend (Saturday and Sunday)? ___________________

Compared to a year ago, are you listening to [your station] on weekends:

    More
    About the same amount
    Less

Has [your station] made any significant changes in their programming in the past year?

  ____ Yes     ____ No

If yes, how do you feel about the changes:

    Very satisfied
    Neither satisfied or dissatisfied
    Very dissatisfied

If we were to make any change in our programming, some listeners might be pleased, others disappointed. Listed below are only a few of several options which have been suggested by listeners. Please consider each option and think about how that change might influence your membership support of [your station].

Suppose [your station] were to drop all National Public Radio news programming like ATC and replace them with the Associated Press news.

    This change would increase [your station]'s value to me.
    This change would have no effect on [your station]'s value to me.
    This change would decrease [your station]'s value to me.
    [your station] would lose nearly all value for me.

Suppose [your station] were to increase the amount of state and capitol news coverage.

    This change would increase [your station]'s value to me.
    This change would have no effect on [your station]'s value to me.
    This change would decrease [your station]'s value to me.
    [your station] would lose nearly all value for me.

Suppose [your station] were to replace all daytime classical music with more NPR programs like Morning Edition, ATC, or Fresh Air.

    This change would increase [your station]'s value to me.
    This change would have no effect on [your station]'s value to me.
    This change would decrease [your station]'s value to me.
    [your station] would lose nearly all value for me.

Suppose [your station] were to replace Morning Edition, Monitor Radio, and ATC with classical music running from 6 am all day.

    This change would increase [your station]'s value to me.
    This change would have no effect on [your station]'s value to me.
    This change would decrease [your station]'s value to me.
    [your station] would lose nearly all value for me.

Suppose [your station] were to drop folk music, replacing folk with classical music on Friday, Saturday, and Sunday evenings.

    This change would increase [your station]'s value to me.
    This change would have no effect on [your station]'s value to me.
    This change would decrease [your station]'s value to me.
    [your station] would lose nearly all value for me.

Suppose [your station] were to no longer present our own concert recordings of local musicians like the ____________ Symphony.

    This change would increase [your station]'s value to me.
    This change would have no effect on [your station]'s value to me.
    This change would decrease [your station]'s value to me.
    [your station] would lose nearly all value for me.

Suppose [your station] were to drop Sunday Weekend Edition and ATC, changing Sunday morning and afternoon to all classical.

    This change would increase [your station]'s value to me.
    This change would have no effect on [your station]'s value to me.
    This change would decrease [your station]'s value to me.
    [your station] would lose nearly all value for me.

Suppose [your station] were to cut back on its local news coverage, for greater emphasis on National Public Radio network news.

    This change would increase [your station]'s value to me.
    This change would have no effect on [your station]'s value to me.
    This change would decrease [your station]'s value to me.
    [your station] would lose nearly all value for me.

Listening to Your Station

On a typical weekday, what time do you start listening to [your station] in the morning? __________

On a typical weekday, how many hours do you listen to [your station] between 9 am and 4 pm? ______

On your way to work in the morning, about what percentage of your total radio listening in the car is to [your station]? _________

On your way from work in the evening, about what percentage of your total radio listening in the car is to [your station]? _________

Please indicate how much you agree or disagree with the following statements: (don't know/no opinion -- leave blank)

Most of the time I find the listener calls on The Diane Rehm Show and Talk of The Nation very interesting.

Strongly agree Agree Feel neutral Disagree Strongly disagree

I often hear the same news reports on Morning Edition more than once during the program.

Strongly agree Agree Feel neutral Disagree Strongly disagree

I would prefer that programs like The Diane Rehm Show and Talk of The Nation did not include telephone calls from listeners.

Strongly agree Agree Feel neutral Disagree Strongly disagree

I feel that there is too much repetition of the same news reports on KJZZ.

Strongly agree Agree Feel neutral Disagree Strongly disagree

On weekdays, given a choice, I would rather listen to a news magazine program, like Morning Edition or All Things Considered, instead of listener call-in programs, like The Diane Rehm Show or Talk of The Nation.

Strongly agree Agree Feel neutral Disagree Strongly disagree

Repetition of news reports on [your station] causes me to turn off the station.

Strongly agree Agree Feel neutral Disagree Strongly disagree

I wish that [your station] did not have any news programs featuring listener telephone calls.

Strongly agree Agree Feel neutral Disagree Strongly disagree

Of all the news and information programs you listen to on [your station], which of them is the least important to you? (Do not mention these but circle their response)

a.) Morning Edition f.) All Things Considered
b.) Diane Rehm g.) Marketplace
c.) Monitor Radio h.) BBC World News
d.) Talk of The Nation j.) The World

Please indicate how much you agree or disagree with the following statements:

I am much more interested in hearing news and information programs on weekdays than on weekends.

Strongly agree Agree Feel neutral Disagree Strongly disagree

I am much more interested in hearing call-in talk programs on weekdays than on weekends.

Strongly agree Agree Feel neutral Disagree Strongly disagree

On weekends, I am much more interested in hearing entertaining programs like Car Talk or Prairie Home Companion, instead of news and information programs.

Strongly agree Agree Feel neutral Disagree Strongly disagree

On weekends, I make a point to tune in to KJZZ for specific programs.

Strongly agree Agree Feel neutral Disagree Strongly disagree

I would enjoy hearing more musical and variety programs on KJZZ on weekends.

Strongly agree Agree Feel neutral Disagree Strongly disagree

I would enjoy hearing a weekend program on KJZZ that presents both liberal and conservative points of view on the issues of the day.

Strongly agree Agree Feel neutral Disagree Strongly disagree

How often do you listen to Whad' Ya Know with Michael Feldman? Do you listen:

Almost every weekOccasionally
A few times a monthRarely or never
Once a month or so

If Whad' Ya Know could be broadcast only once a weekend, would prefer that it be on:

SaturdaySunday

In your listening to all radio stations, would you say that you:

    Listen more to classical music on the radio than to news programming
    Listen more to news programming than to classical music
    Listen to news and classical music about the same
    Rarely listen to news or classical music

Would you rate the level of professionalism of the [your station] announcers? Are they:

Very professionalSomewhat unprofessional
Somewhat professionalVery unprofessional

How would you rate the friendliness of the announcers on [your station]? Are they:

Very friendlySomewhat unfriendly
Somewhat friendlyVery unfriendly

How aware do you think the [your station] announcers are of arts and cultural activities and other events in the area? Do you think they are:

Very awareSomewhat unaware
Somewhat awareVery unaware

Programming of Other Stations

In the past year, do you feel that the classical music programming on [your station] has improved or gotten worse? (Please circle the number that best represents your opinion)

Much improved 1 2 3 4 5 Much worse

Please indicate the type of programming you most prefer to listen to on the radio weekdays between 9 am and 4 pm. Write "1" for your most favorite, "2" for your second favorite, and so on. Leave blank those which you never listen to weekdays between 9 am and 4 pm.

Classic Rock_______
Classical Music_______
In-depth News_______
Urban_______
Country_______
Talk shows_______
Jazz_______
Folk_______

How would you compare the selections of classical music played on [other station] and [your station]? Would you say that you generally:

    Prefer the classical music on [other station]
    Prefer the classical music on [your station]
    Have no real preference
    Dislike classical music on both stations

What two or three other radio stations beside [your station] do you listen to most? (List)




Music Preferences We're interested in the types of music you enjoy. On a scale of 1 to 5, please rank your interest in the following kinds of music by circling the appropriate number, with 1 being the lowest interest and 5 being the greatest interest.

Lowest Highest
Big Band 1 2 3 4 5
Bluegrass 1 2 3 4 5
Blues 1 2 3 4 5
Cajun/Zydeco 1 2 3 4 5
Classical 1 2 3 4 5
Country 1 2 3 4 5
Folk of 50's & 60's era (e.g. Pete Seeger,
Kingston Trio)
1 2 3 4 5
Irish/Celtic 1 2 3 4 5
New Age 1 2 3 4 5
Rap/Urban 1 2 3 4 5
R & B 1 2 3 4 5
Classic Rock 1 2 3 4 5
Modern Rock 1 2 3 4 5
Singer/songwriters (e.g. Shawn Colvin,
Nanci Griffith)
1 2 3 4 5

Promotion

Have you tried to win tickets in a WXXX ticket giveaway contest?

  ____ Yes     ____ No

Charitable Giving Habits

Have you given money and/or time to any of the following charities in the last two years?

$ Contribution Volunteer Work
Civil/Human Rights organizations
Education organizations
Environmental organizations
Museums or Cultural institutions
Political organizations
Public Radio stations other than [your station]
Public Television stations
Relief groups
Religious organizations
Others: _______________________
(Specify)

Advocacy

Have you ever contacted an elected official in the U.S. House of Representatives and/or Senate regarding proposed elimination/reduction of funding for the Corporation of Public Broadcasting?

  ____ Yes     ____ No

If you answered YES to the previous question, did you contact them by: (check all that apply)
Letter Postcard
PhoneLetter to the editor
E-mailOther ________________

Do you think the federal government should continue funding for the Corporation of Public Broadcasting?

  ____ Yes     ____ No

Should public broadcasting stations be sold to private organizations?

  ____ Yes     ____ No

Reception

Please tell me about your reception of [your station]'s broadcast signal when you're listening at home. Is the quality of that reception:

ExcellentPoor
GoodDon't listen to [your station] at home
Fair

How is your reception of [your station]'s broadcast signal when you're listening at your workplace? Is the quality of that reception:

ExcellentPoor
GoodDon't listen to [your station] at my place of business/don't work
Fair

How is your reception of [your station]'s broadcast signal when you're listening in your car? Is the quality of that reception:

ExcellentPoor
GoodDon't listen to [your station] in my car
Fair

In general, has your reception of [your station] in the past eighteen months gotten:
Much betterMuch worse
Somewhat betterNo opion or change
Somewhat worse

Psychographics

How many people in your household regularly listen to [your station]? _______

Demographics

Are you employed (whether inside or outside of the home)?

    Employed outside the home
    Not employed
    Have a home-based business
    Retired

Please check the category that best describes your highest level of formal education.

    Attended or completed high school
    Attended college
    Have and undergraduate college degree
    Have a graduate degree
    Have a Ph.D., M.D., or similar advanced degree

Please check the category that best describes your annual total family income, before taxes.

Less than $ 25,000$ 65,000 - $ 74,999
$ 25,000 - $ 34,999$ 75,000 - $ 99,999
$ 35,000 - $ 44,999$100,000 - $ 124,999
$ 45,000 - $ 54,999$125,000 - $ 149,999
$ 55,000 - $ 64,999$150,000 and above

Please check the category which contains your age.

18 - 2455 - 64/td>
25 - 3465 - 74
35 - 44over 75
45 - 54

Are you:  Male    Female

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