An Akron company is trying to change the way call centers interact with the public.
Aaron Christopher Evans is the founder of Drips. The company uses texting to reduce the number of telemarketing calls made by its clients.
Once a call goes unanswered, Drips will send a text to the customer explaining what the call was about and setting up a time to call again. If the customer doesn’t respond, Drips will text again the next day.
Evans believes repeated unwanted calls can be a real nuisance.