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Crime and Courts


Akron handling 5,000 calls, meeting with residents following hacker attack
Officials have lawyers available and extra staff to handle calls 
Story by GRACE MURRAY


 
City of Akron attorneys have been meeting in person with residents whose information was posted online in last week's cyber-attack. The city is trying to handle more than 5,000 class following the attack by a Turkish group that posted taxpayers' information online. 

Akron's assistant law director Shelley Goodrich met Wednesday with residents at one of six community centers around the city, and she says her main piece of advice is to be proactive. 
Listen: Goodrich advice for residents

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“The first thing they need to do is to react quickly, which is why we’re here, and we’re trying to get this information out to the public. And they really need to take the information that we’re providing them, and get in contact with credit reporting agencies and get that freeze on their credit. They will be provided with a pin number that they can use."

Goodrich says people can also request a fraud alert, which means they will be notified if someone tries to access their credit information. 
As many as 35,000 names were posted online in the attack, and Goodrich says the city may offer more opportunities to meet with attorneys in person.

Akron residents can call 3-1-1 or 330-375-2311 on a mobile phone or the City's income tax office at 330-375-2290 to find out whether their information was compromised.

The city of Akron is also suggesting these resources for victims to protect their credit:

  • The Identity Theft Resource Center, a nonprofit agency in San Diego, offers free victim assistance at 888-400-5530 or online at www.idtheftcenter.org.
  • The Ohio Attorney General’s Consumer Identity Theft Unit can assist consumers after they have been ID theft victims by helping them straighten out accounts. Also, the office can provide a self-help assistance guide. A police report must be filed. Call 800-282-0515 or go online to www.ohioattorneygeneral.gov.
  • Your Homeowner’s Insurance may include ID theft coverage. If not, you may be able to add that coverage.
They also suggest victims contact one of these credit report services to freeze their credit.
  • Equifax: 800-685-1111 (Option 3), Equifax Security Freeze, P.O. Box 105788, Atlanta, GA 30348 or www.equifax.com
  • Experian: 888-EXPERIAN (888-397-3742), Experian Security Freeze, P.O. Box 9554, Allen TX 75013 or www.experian.com
  • TransUnion: 888-909-8872, TransUnion, Fraud Victim Assistance Department, P.O. Box 6790, Fullerton, CA 92834 or www.transunion.com
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