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Ohio nursing homes graded on customer satisfaction
Families gave nursing homes an 86 percent average on the state survey

Bill Cohen
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In The Region:

The grades are in for Ohio’s nursing homes. The Ohio Department of Aging has released a list of all the facilities and how they were rated by residents and their families. Among the factors were medical care, activities and meals.

Beverley Laubert has been Ohio’s ombudsman on long-term care for nearly two decades. She told Ohio Public Radio’s Bill Cohen that, among the state’s more than 900 nursing homes, the average score was nearly 86.

Twenty-five homes scored the equivalent of solid “A’s,” but some were in the low 70's.

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Laubert stresses that when Ohioans are considering a nursing home, they can go to the Ohio Department of Aging’s web site and can see not only the latest customer satisfaction survey, and how each facility fared when state inspectors visited.

Listener Comments:

An acknowledgement of Scripps Gerontology Center, Miami University for the development and execution of the survey.

Posted by: Matt Cable (Oxford, OH) on January 17, 2013 3:01AM
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