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Government and Politics

Proposed law would protect call center workers
Backed by Sen. Sherrod Brown and Pennsylvania Sen. Bob Casey
This story is part of a special series.

Kabir Bhatia
In The Region:
Senator Sherrod Brown is throwing his support behind a bill that he says will protect Ohio’s roughly 200,000 call center jobs. WKSU's Kabir Bhatia reports.
Proposed law would protect call center workers

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The proposed law would prevent companies that send call center jobs overseas from getting federal grants and loans. And it would require consumers to be notified when customer service calls are transferred abroad.

Sen. Brown says Ohio needs to protect these positions, citing a study from the Communications Workers of America that says the state lost more than 2,000 call center jobs from 2008-2011.

“We’ll direct the Department of Labor to provide the public with a list of companies that shut their doors to hang up their ‘open for business’ signs overseas. It would require federal agencies, including the largest, the Department of Defense, to give preference to U.S. employers that remain open here at home.”

If passed, the law would cover companies that employ switchboard operators, bill collectors and customer service reps.
Brown and the bill’s co-sponsor, Pennsylvania Sen. Bob Casey, plan to bring it to the Senate floor after the election. 
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