Senior Receptionist Position number 995767
Duties and Responsibilities:
Coordinates, oversees, and functions as a lead worker over receptionist staff and activities for a work unit or area; serves as initial contact for students, faculty, professional staff, administrators, and visitors in person and by telephone; provides general and specialized information regarding the department and/or Kent State University.
Functions as a lead worker over Receptionists and/or a large number of student employees on a continual basis.
Trains and instructs employees on proper work procedures and policies; may develop and/or modify training program for new employees. ? Assigns and monitors work activities. ? Coordinates work flow and schedule to ensure deadlines are met, priorities are recognized, and policies/procedures are followed. ? May participate in the interviewing and selection of job applicants and the performance evaluation of assigned employees; may recommend personnel actions (e.g., hiring, termination, promotion, discipline, layoff/recall). May develop and implement office policies and procedures in work unit. Answers, screens, and routes incoming telephone calls from multiple lines, takes messages, may send messages through electronic mail, places and logs long distance calls. Greets and screens students, faculty, professional staff, administrators, and visitors, directs to appropriate location or person; may distribute, explain, and/or collect forms, pamphlets, or other informational documents. Provides general and specialized information to students, faculty, professional staff, administrators, visitors, or callers regarding policy and procedures of University or department, campus locations, University events, class times and cancellations, telephone numbers, etc.; refers questions requiring more knowledge or data to appropriate person. Sorts and distributes incoming mail for department; prepares bulk mailings. May type basic items such as memos, schedules, telephone listings, envelopes, labels, data cards and occasional letters or reports from draft using typewriter or word processor. May perform other clerical duties such as filing, producing photocopies, sending and receiving facsimiles, and arranging for repairs. Maintains various logs (e.g., parcels, visitors, keys, etc.), calendar of events, and/or appointment book. Performs related duties as required.
Education and Experience:
High school diploma or equivalent. A minimum of six months experience as receptionist.
CANDIDATE MUST POSSESS STRONG INTERPERSONAL SKILLS TO COMMUNICATE EFFECTIVELY WITH LISTENERS OF WKSU RADIO. AN UNDERSTANDING OF NATIONAL PUBLIC RADIO, ESPECIALLY WKSU IS ENCOURAGED. SKILL IN MICROSOFT OFFICE, ESPECIALLY WORD AND EXCEL IS PREFERRED
Required Knowledge, Skills, and Abilities: 1. Ability to train and provide effective work direction to other employees. 2. Ability to manage time effectively and set priorities. 3. Skill in interpersonal communication to effectively interact with University personnel and public in person and over the telephone (e.g., to greet visitors and answer routine questions). 4. Ability to operate telephone console. 5. Ability to handle in person and telephone requests simultaneously. 6. Ability to apply policies and procedures. 7. Ability to carry out or assist in implementing changes. 8. Knowledge of office practices and procedures. 9. Knowledge of standard procedures for alphanumeric filing. 10. Ability to read, write, and accurately follow oral and written instructions. 11. Ability to classify information according to established methods. 12. Ability to operate various office equipment (e.g., calculator, copier machine, facsimile machine, etc.). 13. Ability to maintain accurate records. 14. Skill in typing (i.e., 35 net words per minute) if required by position. 15. Ability to operate a computer for word processing and/or data entry/retrieval, if required by position.
Must pass a security check.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
For official job descriptions, visit www.kent.edu/hr.
All documents submitted to Kent State University for employment opportunities are public records and subject to disclosure under the Ohio Public Records Law.
EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER